Your business has so much to say...
Don't keep silent or play the radio when you can Say It On Hold!
Here are the THREE BIGGEST REASONS
why you should have SayItOnHold create on-hold messages for your business:
Enhanced Customer Relations
Every time a customer is placed on-hold, the only link between you and your caller is what they hear while waiting. This is your chance to let your callers know you care about them by reassuring them they haven’t been forgotten, and expressing your thanks to them for their patronage. Creating this positive atmosphere makes on-hold time constructive and beneficial to both of you.
Increased Customer Response
Your callers are either existing or potential customers. In any case, they are pre-qualified buyers! It only makes sense that a caller who is better educated about your company's products, services, specials & promotional campaigns will have a greater ability to make buying decisions. This information can be as detailed as necessary. And coupled with the positive image of personal attention conveyed in your on- hold messages, callers will feel comfortable doing business with you. In short, a well cared for and informed customer is the key to your increased growth!
Improved Company Image
Just as important as the information contained in your production, the simple fact that you have messages on-hold sets you apart from your competitors with your own distinctive sound. SayItOnHold messages lend instant credibility to your business, creating a substantial, positive image of your company in the eyes (and ears) of your callers.
Reduce caller hang-ups
Advertise products & services
Inspire callers to dialogue with your salespeople
Introduce new products, services or special promotions
Convey customer appreciation
Drive traffic to your website and your showroom
Inform callers about your location, directions & store hours
And much more!
Let Callers Hear Great Things About Your Business!!
Customized On-Hold Messages & Music by SayItonHold communicate exactly the right information and the right image to your callers on hold!
As a powerful way of reaching out to a highly targeted market, on-hold messages are tightly focused on callers, many of whom are already in "buying mode" at the time they hear your information. Since many of these callers may also be existing customers, on-hold messages often allow you to turn one sale into two.
The right mix of message content, voice and music has been proven over and over again to be effective, not just at retaining callers on hold, but also sparking deeper interest in products and services, and creating better long-term customer relationships.
The two things that will make your message on-hold production successful:
The right content
Like a good movie or a good song, it all begins with the right script! We will write your fully customized script by gathering information through conversation, your sales literature, your website, etc., before presenting the script to you for your final approval. Along with over 30 years of script writing experience, we take the time to learn about your business. Our scripting includes as much detail as necessary to describe your products, services, company history, credentials, and all the special things that set you apart from your competition. But, what is equally important is that we develop your script to reflect the heartbeat of your business and your positive attitude toward your customers. Your messages are written with the personal touch that conveys concern for your callers waiting on hold, and your appreciation for their decision to do business with you.
In addition, certain information, if it is applicable to your business, such as your address & directions, hours of operation, company policies on ordering and how to place an order, shipping, etc., can be extremely helpful to your callers and may save you valuable employee time by answering frequently asked questions ahead of time.
The right sound
Creating a great sounding message on-hold production is no accident. Once the script is developed and approved, we add the human element of relaxed and friendly sounding voice talent that will deliver your messages in just the right way. You may select a male or female voice, or alternate your message segments between male and female voices. Our variety of positive sounding music to choose from spans many genres and ties your production together, backing up your information from the beginning to the end of your production.
To ensure that your messages are heard clearly and consistently, you need the right playback equipment. We offer top quality, reliable digital players that deliver clear, crisp sound day after day, year after year. If you already have playback equipment installed on your phone system or your phone service provides the option to upload files, we can produce your custom messages & music to accommodate a variety of formats.